Tallahassee Airport offers new amenities for people with autism, providing a better travel experience

TALLAHASSEE, FL. (WTXL) — Tallahassee International Airport is improving the travel experience for all passengers with new amenities. Things like a new pet zone, a nursing station for mothers, and new autism aids such as special guided tours, an ASD care program, and an activity book guide.

Their numbers dropped significantly in 2019 due to Covid. For the first three months of the year, the airport welcomed nearly 185,000 travellers. That’s almost 94 percent compared to the same time last year.

In addition to the increase in the number of people traveling across the country, Director of Aviation David Pollard attributes the increase to improvements in customer service.

“We are constantly screening all travelers here, not just business travelers or holidaymakers, we are screening everyone, including those who may have special needs.”

Director of Autism and Related Disabilities, Cathy, says, “They had an experience with someone on the autism spectrum that didn’t go as well as they would have liked.”

Zenko goes on to explain how they came to form the establishment. After the initial trainings, they have now partnered with the airport and are continually helping to make improvements.

“We worked with a great team at the airport and in the city and their graphic designers. We have created an activity book. It’s called My First Guide to Heaven.

The activity book aims to better prepare people with autism for what to expect when visiting an airport. From preparing your luggage to boarding your flight.

Pollard says, “We are very proud to have been certified as an Autism-Friendly Company by the FSU CAR Center.”


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